PurposeThis study aims to examine how family-related cyberloafing impacts dual-role conflict, multitasking skills and work−life balance among Indonesian first-generation professional working women. The study draws on cognitive dissonance theory to examine how digital behaviors can reduce psychological stress when professional and familial expectations conflict.Design/methodology/approachIn Indonesia, 335 first-generation professional working women from dual-income households were surveyed online. Multitasking skills, dual-role conflict, family-related cyberloafing and work−life balance were examined using structural equation modeling.FindingsResults suggest that family-related cyberloafing mediates dual-role conflict, multitasking capacity and work−life balance. The findings show that cyberloafing can help professional women manage contradictory responsibilities and multitasking, reducing dissonance and maintaining work−life balance.Research limitations/implicationsThis study advances cognitive dissonance theory by presenting cyberloafing as a coping mechanism rather than a negative work practice. Digital micro-behaviors are used to explain role conflict and adaptive control in the work−life literature.Practical implicationsOrganizations should explore ways to curb cyberloafing and acknowledge that some forms may help employees psychologically adjust to and manage their roles. Management practices that limit digital use may improve the well-being and performance of professional women.Social implicationsThe findings highlight how technology-mediated coping supports women navigating dual roles in emerging economies. Recognizing these adaptive strategies can inform broader discussions on gender equity, workplace inclusion and the social sustainability of dual-income households.Originality/valueFamily-related cyberloafing is a new mediator of work−life conflict, and cognitive dissonance theory explains its involvement. It provides culturally grounded insights into how Indonesian professional women use technology to balance dual roles.
PurposeThis study aims to explore the factors influencing digital adoption within family businesses, highlighting its role in ensuring operational continuity, competitiveness and long-term viability.Design/methodology/approachA qualitative multiple-case study incorporated in-depth interviews with representatives from 13 family businesses across diverse industries. Data were analysed using thematic coding and cross-case analysis to identify key themes and rationales behind digital adoption.FindingsThis study identifies nine primary rationales for digital adoption: agility, collaboration, competitiveness, cost efficiency, productivity, innovation, sales orientation, time savings and operational streamlining. This study proposed a conceptual model to illustrate these forces.Research limitations/implicationsThe findings enrich existing literature on family business digitalization by identifying key drivers and proposing a conceptual framework. Given its geographic focus, scholars should cautiously generalize findings.Practical implicationsFamily business practitioners can leverage the identified forces to adopt digital technologies strategically, enhancing operational efficiency and market relevance.Social implicationsDigital adoption supports family business sustainability, job creation and long-term economic contributions.Originality/valueThis research provides actionable insights into digital adoption rationales for the family business operating within a developing economy.
PurposeThis study aims to examine a competency model of social commerce (s-commerce) for small and medium-sized enterprises (SMEs) performance and explores the moderating effect of locus of control on s-commerce success.Design/methodology/approachBased on the technology-organization-environment (TOE) framework, the authors collected 414 samples and analyzed them using structural equation modeling.FindingsThe study finds that information and communication technologies, business processing, security and privacy, trust and governmental support each have a significant positive effect on s-commerce success for SMEs. Customer service, organizational culture and support from business partners do not significantly affect s-commerce success. In addition, locus of control strongly moderates the relationships between specific TOE factors – namely, business processing, security, trust and government support – and s-commerce success, either strengthening or weakening these effects depending on the individuals’ locus of control.Research limitations/implicationsThe study records data from a single country and looks at SMEs from a variety of industries, thus caution is required to generalize the findings.Practical implicationsThis study highlights how emerging technologies drive s-commerce success, especially in boosting revenue and sales through advanced generation and materials.Social implicationsThese results highlight the value of s-commerce in the TOE framework for understanding key aspects of SME performance and sustainability.Originality/valueThis study identifies key future research areas for SMEs’ e-commerce, emphasizing digital marketing strategies to guide future research on s-commerce growth.
