I direct the Connected Experience Lab in the Human-Computer Interaction Institute at Carnegie Mellon University, where we study and build social technology and new forms of work. I have a joint appointment in the H. John Heinz III College of Public Policy, Information Systems, and Management.

I publish my research in conferences and journals about Computer-Supported Cooperative Work, Human-Computer Interaction, Information Systems, Computer-Mediated Communications, Social Psychology and Organizational Behavior.