Susan Dray brings a unique background as a psychologist and ethnographer to her work in the field of human-computer interaction. She has studied money transfer systems in the African Bush and pay-as-you-go computing in Russia and India, and she helped develop an HCI curriculum in Panama. As the founder and president of Dray and Associates, she consults for the biggest names in multinational corporations and the smallest startups. Along the way, she has mentored dozens of students, which she describes as the accomplishment in which she takes the most pride.

Dray also developed one of the first usability labs outside of the computer industry during her time with American Express. Having seen a need, she achieved her novel idea by giving a copy of Don Norman’s The Psychology of Everyday Things to every American Express company executive and waiting until they had all read it before pitching the idea.

Dray received the CHI Lifetime Service Award in 2006, was elected to the CHI Academy in 2014, was honored with the CHI Lifetime Achievement in Practice Award in 2015, and elected an ACM Fellow in 2017. Outside ACM she was made Human Factors and Ergonomics Society (HFES) Fellow and received the UXPA Lifetime Achievement Award in 2016.