Her research is in the area of Human Computer Interaction (HCI) where she studies the characteristics and consequences of social interactions in online environments such as livestreaming, esports, gaming, and social media.

Funded by the National Science Foundation, Mozilla Foundation, and Yahoo, her main projects examine 1) content moderation, online harassment and the creation/maintenance of online safe spaces, 2) social exchange in digital economies & digital patronage (creator-supporter dynamics), and 3) news consumption via social media.