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Explanations: What Factors Enhance Their Perceived Adequacy?

Organizational Behavior and Human Decision Processes, no. 3 (1994): 346-368

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Factors that enhance the perceived adequacy of explanations for bad news were examined in three studies: two cross-sectional surveys and a simulation experiment. All studies found that the specificity of the explanation′s substance accounted for more variance in judgments of explanation adequacy than did the interpersonal sensitivity of t...更多

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