A Framework for Model-Based Continuous Improvement of Global IT Service Delivery Operations

IEEE SCC (2), pp. 197-204, 2008.

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Abstract:

In recent years, the ability to deliver IT infrastructure services from multiple geographically distributed locations has given rise to an entirely new IT services business model. In this model, called the "Global Delivery Model", clients out source components of their IT infrastructure operations to multiple service providers, who in tur...More

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