Integrating quality-in-use in the IS acquisition process: an activity perspective
Cognition, Technology & Work, pp. 293-312, 2009.
This paper explores the normative and intentional issues of ensuring quality-in-use of large-scale information systems (IS) in the services sector. A descriptive model for observing the dynamics between key actors during system acquisition is proposed. The model supports the conceptualization of project dynamics in terms of different acto...More
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