Integrating quality-in-use in the IS acquisition process: an activity perspective

Cognition, Technology & Work, pp. 293-312, 2009.

Cited by: 0|Bibtex|Views0|DOI:https://doi.org/10.1007/s10111-008-0113-4
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Other Links: dblp.uni-trier.de|dl.acm.org|academic.microsoft.com|link.springer.com

Abstract:

This paper explores the normative and intentional issues of ensuring quality-in-use of large-scale information systems (IS) in the services sector. A descriptive model for observing the dynamics between key actors during system acquisition is proposed. The model supports the conceptualization of project dynamics in terms of different acto...More

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