Workload Management in Dynamic IT Service Delivery Organizations
DSOM, pp. 123-137, 2009.
Enterprises and service providers are increasingly looking to global service delivery as a means for containing costs while improving the quality of service delivery. However, it is often difficult to effectively manage the conflicting needs associated with dynamic customer workload, strict service level constraints, and efficient service...More
Get fulltext within 24h
Full Text (Upload PDF)
PPT (Upload PPT)