Emergency Management Respecting System's Com- plexity: The Case of Fire in a Metro Railway System

The present paper describes the approach adopted for the re-design of an Emergency Rescue Plan (ERP) for a Metro Railway System. Beginning by discussing the limitations of traditional ERPs and commenting on the factors that lead to a misapprehension of system's complexity, we proceed with a theoretical considera- tion of those elements of complexity science that was the basis of our approach. Finally, we present an exam- ple demonstrating the way that the developed model and simulation can be used to conceive and evaluate alternative ERPs.