Supporting the social media needs of emergency public information officers with human-centered design and development

Supporting the social media needs of emergency public information officers with human-centered design and development, 2012.

Cited by: 2|Bibtex|Views36
EI
Other Links: dl.acm.org

Abstract:

Emergency response agencies, which operate as command-and-control organizations, push information to members of the public with too few mechanisms to support communication flowing back. Recently, information communication technologies (ICTs) such as social media have challenged this one-way model by allowing the public to participate in e...More

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