Modeling a complex global service delivery system

Winter Simulation Conference, pp. 690-702, 2011.

Cited by: 24|Views15
EI WOS

Abstract:

Enterprises and IT service providers are increasingly challenged with improving the quality of service while reducing the cost of service delivery. Effectively balancing dynamic customer workload, strict service level constraints, and diverse service personnel skills challenges the most experienced management teams. In this paper we descr...More

Code:

Data:

Get fulltext within 24h
Bibtex
Your rating :
0

 

Tags
Comments