Analysis of operational data to improve performance in service delivery systems
CNSM, pp. 302-308E, 2012.
Enterprises and service providers are increasingly challenged with improving the quality of service delivery. Toward this end, service delivery organizations are collecting large volumes of operational data. However, it is often difficult to effectively extract insights from this data that can be used to guide decisions in the service del...更多
下载 PDF 全文 (上传PDF)