Acting out the future: a process for envisionment

It is difficult to design innovative information and communication technologies to meet needs that will emerge from future interactions between users, technologies and their situations of use. We have been using scenarios that are acted out as a way of envisioning the future. This paper describes some of the core dilemmas of innovative design. It draws on our existing work as well as ideas from a range of disciplines to present a 'light' but useful envisionment process that may be applied to commercial design problems.