Common & particular needs: a challenge to participatory design

CHI Extended Abstracts, pp. 1697-1702, 2007.

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Abstract:

A design story about the design of a visualization for controllers who monitor IBM's controls process, provides the backdrop for reflections on the success of a participatory design process. The story illustrates that while the design process appears to lead to a successful general technical solution, the solution fairs less well when vie...More

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