Physical distribution service performance and Internet retailer margins: The drop-shipping context

Journal of Operations Management, pp. 767-780, 2008.

Cited by: 62|Views1


In this paper, we investigate the relationship between Internet retailer margins and retailer promises regarding product distribution service. We focus particularly on Internet retailing in a drop-ship context, because this model provides a purer separation of these activities and the related costs and constitutes a critical context for t...More



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