Systemic versus Nonsystemic Approaches To Quality Improvement
Journal of Organizational Excellence(2001)
摘要
Despite the best of intentions, most quality improvement processes are not producing the desired results. This is frequently because those shaping the process do not understand that the quality improvement movement is simply the latest version of the systems approach, which has been around for about 40 years. © 2001 John Wiley & Sons, Inc.
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quality improvement
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