Strategy Revitalization In Academe: A Balanced Scorecard Approach

Purpose - The purpose of this paper is to present a unique version of the balanced scorecard developed and applied by the faculty of a university division.Design/methodology/approach - The paper uses a case study approach and uses the experiences of the faculty of a business school to describe the process and benefits of developing a custom balanced scorecard.Findings - The unique version of the scorecard revitalized the faculty and resulted in a process model of organizational change based on the balanced scorecard that can be used in many academic divisions.Practical implications - This unique version of the scorecard helped to establish a program of continuous improvement and facilitated the formulation of strategic initiatives. The documentation provided in the scorecard supports requests for increased budgets and grant applications.Originality/value - University and faculty administrators can use the model developed in this paper as a basis of a change program that can help design improvement programs, facilitate strategy development, and support funding requests.