Does E-mail Facilitate Negative Performance Feedback Giving?: Supervisor and Subordinate Responses Compared via the Concept of Social Accountability
Communication Studies, Volume 63, Issue 2, 2012, Pages 220-242.
With full- or part-time employees in Hong Kong as subjects, two studies examined how supervisors (n = 113) and subordinates (n = 145) reacted to a feedback scenario under the social accountability conditions depicted by a 2 (Valence: Positive or Negative) × 2 (Medium: FTF or e-mail) factorial design. Message valence explained greater vari...More
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