The role of physical distribution services as determinants of product returns in Internet retailing

Journal of Operations Management, pp. 295-312, 2014.

Cited by: 43|Bibtex|Views1|DOI:https://doi.org/10.1016/j.jom.2014.06.005
Other Links: academic.microsoft.com|www.sciencedirect.com

Abstract:

Pressure continues to build on Internet retailers to squeeze out inefficiencies from their day-to-day operations. One major source of such inefficiencies is product returns. Indeed, product returns in Internet retailing have been shown to be, on average, as high as 22% of sales. Yet, most retailers accept them as a necessary cost of doing...More

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