The role of physical distribution services as determinants of product returns in Internet retailing
Journal of Operations Management, pp. 295-312, 2014.
Pressure continues to build on Internet retailers to squeeze out inefficiencies from their day-to-day operations. One major source of such inefficiencies is product returns. Indeed, product returns in Internet retailing have been shown to be, on average, as high as 22% of sales. Yet, most retailers accept them as a necessary cost of doing...More
Full Text (Upload PDF)
PPT (Upload PPT)