Succeeding through service innovation : a service perspective for education, research, business and government
Kevin Bishop, Greg Bolan, David E Bowen,Chris Cromack, Steve Evans,Raymond P Fisk, Walter Ganz, M J Gregory, Robert B Johnston, Jos Lemmink, Christopher Lovelock, Michael Lyons, Michael Macaulay,Duncan Mcfarlane,Larry J Menor, Larry Neely, Grangjie Ren,Scott E Sampson, Jim Spohrer, Philip Stiles, Steve Street, Paul Tasker, Jonathan Throssell, Steve Vargo mag(2008)
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