Business model analysis of eHealth use cases in Europe and in Japan

Despite all the perceived potential, rolling out eHealth and wellness services has been a challenge for any telecommunications operator. In its part, an operator has to ensure secure transmission of health data, comply with the law when running the network and the platform, ensure interoperability between networks, interfaces and   products, etc. In addition, it needs to create a robust value chain and a sound business model with partners in possession of key resources and skills. Under the ongoing research collaboration on eHealth between NTT Japan R&D and France Telecom/Orange Labs, we study the business models of 15 health services in Europe and Japan. As one of the outcomes of the study, in this paper, we report the 11 key success factors that we have identified to be pivotal for positioning telecommunications operators on the value chain.