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Corporate social software goals have been contrasted with the goals of several knowledge management projects and initiatives as identified through a survey of the knowledge management literature

Knowledge Management Goals Revisited – A Cross-Sectional Analysis of Social Software Adoption in Corporate Environments

(2011)

引用：81|浏览89

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cscwcollaborationknowledge managementhci

摘要

Purpose – The purpose of this paper is to provide both practice-oriented researchers and practitioners with detailed insights into the social software goals and implementation strategies for corporate environments. Also, to illustrate the novelty and specificity of corporate social software (CSS) compared to other groupware or knowledge m...更多

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被引论文

简介

Originality/value – By investigating 23 different cases, this paper presents one of the most comprehensive cross-case analyses systematically exploring pursued goals and implementation approaches adopted for CSS.
Keywords Germany, Austria, Switzerland, Knowledge management, Computer software, Corporate social software, Collaboration, Social software, Enterprise 2.0, Social business

重点内容

Originality/value – By investigating 23 different cases, this paper presents one of the most comprehensive cross-case analyses systematically exploring pursued goals and implementation approaches adopted for corporate social software
Through a cross-sectional analysis of 23 enterprise case studies on the use of corporate social software, we identified two complementary implementation strategies, exploration and promotion, and six main goals that are generally pursued
Corporate social software goals have been contrasted with the goals of several knowledge management projects and initiatives as identified through a survey of the knowledge management literature
We discussed the paradigm shift facilitated by corporate social software, explaining how technical functionalities support new ways of interaction and provide for fundamental changes in knowledge management processes
We described an essential characteristic of social software: its Nutzungsoffenheit
As Nutzungsoffenheit can be both a potential and a pitfall for practitioners, case studies are an appropriate source of information, as they reveal many of the existing and potential uses of social software

方法

The uses of corporate social software have been already analyzed by a large number of case studies.
The reason for deploying a case study research strategy in order to understand and explain the relatively new phenomenon of corporate social software adoption and use has its origins in the great complexity of business processes and work practices involved, which make the modeling of information structures much more difficult (Orlikowski, 2002).
Triangulation of multiple data sources and the multiple approaches for data collection were aimed at ensuring objectivity and construct validity (Yin, 2003)

结果

The authors' study focused on the identification of the various approaches adopted by the companies in the case studies for implementing social software, followed by the description of the goals pursued.
In the first step of the study, the authors only considered 21 cases, because the data from the other cases had not been summarized yet at that early stage.
The results are summarized here to facilitate a better understanding of the data.
The term “main goal” refers to the fact that the six are rather representative for groups of goals and several other goals can be subsumed to these

结论

The authors would like to show how corporate social software is new or different when compared to other groupware or knowledge management systems
The authors will do this by explaining the functionalities of social software, meant to support new ways of connecting, interacting and communicating.
The authors discussed the paradigm shift facilitated by corporate social software, explaining how technical functionalities support new ways of interaction and provide for fundamental changes in KM processes.
As Nutzungsoffenheit can be both a potential and a pitfall for practitioners, case studies are an appropriate source of information, as they reveal many of the existing and potential uses of social software

表格

Table1: Knowledge management goals
Table2: Six main goals for the introduction of corporate social software

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引用论文

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Alexander Stocker holds a Diploma degree (2001) and a Doctoral degree in Business Administration from Karl-Franzens-University Graz (2010) with a focus on information systems. He is a key researcher in the area of Information and Process Management at the Virtual Vehicle Research Center in Graz, Austria. Previously he was a key researcher at the Institute Digital of Joanneum Research (2008-2013), an executive assistant to the CEO at the Know-Center, Austria’s Competence Center for Knowledge Management (2004-2009) and a business consultant for information management and technology at Datev (2002-2004). He has more than ten years of professional experience in researching and practicing web-based information systems and information management and has published more than 60 papers about knowledge management, Enterprise 2.0, and social business.
Sebastian Muller started as a scientific assistant in the Cooperation Systems Center Munich (CSCM) in February 2011. The year before, he worked as an intern in the area of business development and marketing, and as a freelancer in project management. He studied at the Department of Information and Communication Management of the Technical University of Berlin, where he graduated in 2009 with an outstanding degree in Political Economics. The topic of his thesis was “Development and empirical testing of a post-adoption model for virtual worlds using the case of World of Warcraft”. During his studies, he worked in the fields of economics of innovation and international logistic networks as a student assistant. Prior to his studies, he served an apprenticeship as a computer specialist for software and hardware at Deutsche Telekom AG.
Gabriela Avram is Lecturer in Digital Media and Interaction Design in the Department of Computer Science and Information Systems, and senior researcher at the Interaction Design Centre, University of Limerick. She has worked in the software industry for 13 years before moving to academia in 1994. She has a strong involvement in social media, as early adopter, researcher and educator. Her current research focuses on applications of social media in collaborative work environments. She holds a PhD in Information Systems from the Academy of Economic Studies in Bucharest (Romania) and has undertaken postdoctoral studies in Knowledge Management in Software Engineering in Germany and Luxembourg.
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