Working with Community Groups to Inform the Design of Domestic Technologies
Studying and Designing Technology for Domestic Life(2015)
摘要
Human-computer interaction (HCI) traditionally studies domestic computing with methods that focus on the inner workings of the home, such as family interviews or home visits. This approach yields rich results, but may inadvertently focus discussion on productive and positive aspects of family life such as cooperation, intimacy, and the everyday joys of family life. Insights from this approach can be augmented by looking outside of the home at the family’s relationship to the local community. Community support groups are places where the problems of family life “spill over” into a more public setting. By studying how people talk about family life in community groups, a unique set of tensions and concerns are revealed. I illustrate this by performing a secondary analysis of interviews with nineteen bereaved participants who attended a local community-based support group. This analysis reveals that participants want to protect their families from outside scrutiny but at the same time are looking to the community to identify practices that could potentially help to address their family’s issues. I conclude with lessons from and challenges in using this research method, and design considerations that broaden the scope of issues we should consider in domestic computing.
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privacy,interviews
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