Bringing Service Design Thinking Into The Public Sector To Create Proactive And User-Friendly Public Services
HCI IN BUSINESS, GOVERNMENT, AND ORGANIZATIONS: INFORMATION SYSTEMS, HCIBGO 2016, PT II(2016)
摘要
Multiple stakeholders need to be taken into consideration when designing and implementing public sector services and processes. It will be asked in this article whether agent-oriented modeling could be beneficial to understand the interactions between these stakeholders and to support the design of proactive, user-friendly, and usable services of e-government. We propose a methodology for service design that can help to design better and more proactive services and hereby promote service design thinking in the public sector. For this on-going research, we take a look into how the family benefits service works in Estonia. To aid this task, structured interviews were conducted with the officials of the Social Insurance Board. The current article makes a contribution to a new way of approaching the design and development of public electronic services.
更多查看译文
关键词
E-governance,User-centric public services,Service design,Agent-oriented modeling,Proactivity
AI 理解论文
溯源树
样例
生成溯源树,研究论文发展脉络
Chat Paper
正在生成论文摘要