Trade-offs among factors shaping operators decision-making: the case of aircraft maintenance technicians
Cognition, Technology & Work, Volume 18, Issue 4, 2016, Pages 807-820.
The present research deals with aircraft maintenance technicians (AMTs) situated decision-making in a commercial aircraft maintenance department. The aim is twofold: first, to study how AMTs through their situated decisions experience inconsistencies between diverse organizational imperatives and pragmatic constraints and second, to ident...More
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