Characterizing the impact of malware infections and remediation attempts through support forum analysis
2017 APWG Symposium on Electronic Crime Research (eCrime)(2017)
摘要
Detection and removal of malware infections have always been significant concerns for every computer user. Countless people are victims of malicious programs per day all around the world despite substantial improvements in malware defense. Developing techniques to characterize the harm caused by these programs enables new defenses to counteract these behaviors. One way to create these metrics is to explore online remediation forums because so many people refer to them for help in finding solutions for their systems' malware-related problems. Here we describe and implement a technique to characterize and quantify the harm that victims encounter when their systems are infected with a specific malware strain. We analyze various malware families harmfulness by exploiting the user-generated data collected from Bleeping Computer, one of the most popular online malware remediation forums. Moreover, we quantify how successful and effective this type of online community is when it comes to addressing victims malware-related issues.
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关键词
malware remediation,forums,malware harmfulness
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