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Superagent: A Customer Service Chatbot For E-Commerce Websites

PROCEEDINGS OF THE 55TH ANNUAL MEETING OF THE ASSOCIATION FOR COMPUTATIONAL LINGUISTICS (ACL 2017): ..., (2017): 97-102

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Conventional customer service chatbots are usually based on human dialogue, yet significant issues in terms of data scale and privacy. In this paper, we present SuperAgent, a customer service chatbot that leverages large-scale and publicly available e-commerce data. Distinct from existing counterparts, SuperAgent takes advantage of data f...更多

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