Asking for more than an answer: What do askers expect in online Q&A services?

JOURNAL OF INFORMATION SCIENCE, pp. 424.0-435.0, 2017.

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Abstract:

Q&A services allow one to express an information need in the form of a natural language question and seek information from users of those services. Despite a recent rise in the research related to various issues of online Q&A, there is still a lack of consideration for how the situational context behind asking a question affects quality j...More

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