Predicting Sla Conformance For Cluster-Based Services

The ability to predict conformance or violation for given Service-level Agreements (SLAs) is critical for service assurance. We demonstrate a prototype for real-time conformance prediction based on the concept of the capacity region, which abstracts the underlying ICT infrastructure with respect to the load it can carry for a given SLA. The capacity region is estimated through measurements and statistical learning. We demonstrate prediction for a key-value store (Voldemort) that runs on a server cluster located at KTH.