Did You Enjoy the Ride? Understanding Passenger Experience via Heterogeneous Network EmbeddingEI
Online taxicab platforms like DiDi and Uber have impacted hundreds of millions of users on their choices of traveling, but how do users feel about the ride-sharing services, and how to improve their experience? While current ride-sharing services have collected massive travel data, it remains challenging to develop data-driven techniques for modeling and predicting user ride experience. In this work, we aim to accurately predict passenger satisfaction over their rides and understand the key factors that lead to good/bad experiences. B...更多
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ICDE, pp. 1392-1403, 2018.