Characterizing and Predicting Email Deferral Behavior

WSDM, pp. 627-635, 2019.

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Keywords:
deferral email management intelligent assistant intelligent email client mixed methods approachesMore(3+)

Abstract:

Email triage involves going throughunhandled emails and deciding what to do with them. This familiar process can become increasingly challenging as the number of unhandled email grows. During a triage session, users commonlydefer handling emails that they cannot immediately deal with to later. These deferred emails, are often related to t...More

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