Progressive Insurance Concierge Program

Omar Parvaiz
Omar Parvaiz

Darden Business Publishing Cases, pp. 1-10, 2017.

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Abstract:

Progressive Insurance Company is considering the rollout of a new level of service in the Maryland area. Students are given the opportunity to understand the new service and assess its fit with Progressiveu0027s business. Students must also determine a staffing plan for the new center.

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