How Organizations Communicate Expertise Without Experts: Practices and Performances of Knowledge-Intensive Firms
Management Communication Quarterly, pp. 503-531, 2016.
This work examines how knowledge-intensive firms that lack strong ties to professional groups, or exclusive jurisdiction in a technical domain, communicate organizational expertise. A practice-based view of organizational expertise is used to examine how workers accomplish expertise through recurrent practices, and the processes through w...更多
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