Methods for supporting older users in communicating their emotions at different phases of a Living Lab Project
Technology Innovation Management Review, pp. 7-19, 2017.
In this article, we focus on living lab methods that support the elicitation of emotions – a key success factor in whether a design solution will be accepted and taken up over the long term. We demonstrate the use of emotional goal models to help understand what is relevant for a target user group in the early phases of design. We promote...More
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