Discussions of the reschedule process of passengers, train operators and infrastructure managers in railway disruptions

In case of railway disruptions, the whole railway traffic will be impacted in a large area and for a long time. There are three stakeholders in railway disruption management process that cannot be neglected: passengers, train operators and infrastructure managers. Infrastructure managers are mainly responsible for operational feasibility of the rescheduled timetable. Train operators aim at minimizing operation costs and maximizing the services offered to passengers. Passengers’ needs are an important evaluation for rescheduled timetable in railway disruptions. Since the three stakeholders have diverse and even conflicting objectives in the disruption management process, how to handle the trade-offs of these objectives deserves further discussion. This paper summarizes the possible methods to solve the holistic rescheduling process including passengers, train operators and infrastructure managers in railway disruptions. Specifically, this paper discusses two reschedule process and compare their pros and cons. This research links passengers, train operators and infrastructure managers in the rescheduling process of disruption management. It is the base for solving the trade-offs of different objectives of stakeholders.