Middle-range theorizing on logistics customer service
International Journal of Physical Distribution & Logistics Management, pp. 2-18, 2018.
PurposeThe purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas.Design/methodology/approachThe paper applies Stank et al.’s (2017) ...More
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