Supplier non-retention post disruption: What role does anger play?

Journal of Operations Management, pp. 1-14, 2018.

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Abstract:

We analyze the direct and indirect effects of two critical-component supply-disruption attributes (CONTROLLABILITY and RESPONSIBILITY) on supplier non-retention post disruption. Using a scenario-based role-playing experiment with 253 purchasing professionals, we find that the likelihood that a recovery lead (i.e., the individual assigned ...More

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