Review Response Generation in E-Commerce Platforms with External Product Information
WWW '19: The Web Conference on The World Wide Web Conference WWW 2019, pp. 2425-2435, 2019.
''User reviews” are becoming an essential component of e-commerce. When buyers write a negative or doubting review, ideally, the sellers need to quickly give a response to minimize the potential impact. When the number of reviews is growing at a frightening speed, there is an urgent need to build a response writing assistant for customer ...More
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