Exploring Email Triage: Challenges and Opportunities
conference on human information interaction and retrieval, pp. 325-329, 2019.
Despite the centrality of email in the daily routines of knowledge workers, fundamental aspects of its usage are still poorly understood. We are particularly interested in understanding one aspect of email management, email triage, the process of going through unhandled email and deciding what to do with them. In this paper we investigate...More
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