Cross-Media Usage of Social Big Data for Emergency Services and Volunteer Communities: Approaches, Development and Challenges of Multi-Platform Social Media Services

The use of social media is ubiquitous and nowadays well-established in our everyday life, but increasingly also before, during or after emergencies. The produced data is spread across several types of social media and can be used by different actors, such as emergency services or volunteer communities. There are already systems available that support the process of gathering, analysing and distributing information through social media. However, dependent on the goal of analysis, the analysis methods and available systems are limited based on technical or business-oriented restrictions. This paper presents the design of a cross-platform Social Media API, which was integrated and evaluated within multiple emergency scenarios. Based on the lessons learned, we outline the core challenges from the practical development and theoretical findings, focusing (1) cross-platform gathering and data management, (2) trustability and information quality, (3) tailorability and adjustable data operations, and (4) queries, performance, and technical development.