A decision support model for risk management of hazardous materials road transportation based on quality function deployment

•A systematic risk management framework for hazmats transportation is proposed.•Fuzzy AHP is formulated to evaluate the importance rating of risk factors.•Fuzzy FMEA is proposed to derive the risk adjustment coefficient of risk measures.•Nonlinear programming model is used to determine risk measures’ fulfillment level.•Practical suggestions on mitigating risks of hazmats road transportation are provided.