A Latent Class Regression Approach to IT Maintenance Outsourcing Service Management.
IEEE Transactions on Engineering Management（2020）
摘要
Although information technology (IT) maintenance outsourcing is widely used by today's organizations to improve IT productivity, client satisfaction of IT outsourcing service differs among various clusters of service incidents. Using a dataset collected from a leading Chinese steel group, this paper investigates how client satisfaction in IT maintenance outsourcing varies with service time and use...
更多查看译文
关键词
Outsourcing,Maintenance engineering,Contracts,Task analysis,Analytical models,Sociology
AI 理解论文
溯源树
样例
生成溯源树，研究论文发展脉络
Chat Paper
正在生成论文摘要