guided Helpful Answer Identification in E-commerce

Wenxuan Zhang
Wenxuan Zhang
Wai Lam
Wai Lam

Proceedings of The Web Conference 2020, pp. 2620-2626, 2020.

Cited by: 0|Views8

Abstract:

Product-specific community question answering platforms can greatly help address the concerns of potential customers. However, the user-provided answers on such platforms often vary a lot in their qualities. Helpfulness votes from the community can indicate the overall quality of the answer, but they are often missing. Accurately predicti...More

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