Web-based Smart Checklists for Guiding Performers of Safety-Critical Human-Intensive Processes

Checklists have been shown to reduce human errors and to improve performance in some safetycritical human-intensive processes (HIPs) used in industries such as aviation and healthcare. We refer to a process as human-intensive if the contributions of human performers have significant impact on the process outcomes and require substantial domain expertise. Although checklists have been shown to be helpful for certain HIPs, the limitations of traditional checklists might partially explain resistance to their acceptance in some domains. For example, traditional checklists are often static, lacking the ability to adapt the information they show to process performers depending on the current context of the process that is being performed. Traditional checklists also often lack details about how process performers should respond to exceptional situations, even though human errors and inefficiencies often arise in such situations.