Playing The Role Of Co-Designers On Mobile Pwas: An Investigation Of End-Users Interaction
PROCEEDINGS OF THE 22ND INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS (ICEIS), VOL 2(2020)
摘要
Progressive Web App (PWA) is a new approach that combines technology resources of both web and native apps. End-User Development (EUD) is an approach from which end-users participate actively in a system's design process. PWAs are a recent technology and the impacts of associating EUD and PWAs have been little exploited. To cover this gap, we proposed the PWA-EU approach in previous work. In this paper, we present an investigation about end-users interactions when they act as co-designers on PWAs. We built a mobile app based on the PWA-EU approach and conducted a study with 18 participants with eight acting as co-designers of the app, and ten interacting as non-designers. We carried out a qualitative analysis from the participants' interaction focusing on the breakdowns communication and user experience (UX) of the participants. Our gathered evidence points out that even acting as co-designers participants still have communication breakdowns. Moreover, those who acted as co-designs had a more satisfying experience than those who did not.
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关键词
Progressive Web Apps, End-User Development, Experimental Study, Mobile Apps
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