Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff

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We introduce the Machine-Human Chatting Handoff task to cope with challenging dialogues and enable chatbots’ humanalgorithm collaboration from a unique perspective

Abstract:

Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the training corpus coverage, the chatbot may malfunction and return unsatisfied utterances. This problem can be addressed by introducing the Machine-Human Chatt...More

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