How do Service Quality, Value, Pleasure, and Satisfaction Create Loyalty to Smart Dockless Bike-Sharing Systems?

Danyu Huang
Danyu Huang
Yaru Wang
Yaru Wang

Review of business Management, pp. 705-728, 2020.

Cited by: 0|Bibtex|Views4|DOI:https://doi.org/10.7819/RBGN.V22I3.4070
Other Links: academic.microsoft.com

Abstract:

Purpose  –  T he purpose of this research is to investigate which factors influence users’ loyalty to smart  dockless bike-sharing systems  ( DBSS ) . Design/methodology/approach  –  A sample  of 374 subjects who had previously experienced smart  DBSS was obtained and the partial least squares (PLS) meth...More

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