How do Service Quality, Value, Pleasure, and Satisfaction Create Loyalty to Smart Dockless Bike-Sharing Systems?
Review of business Management, pp. 705-728, 2020.
Purpose – T he purpose of this research is to investigate which factors influence users’ loyalty to smart dockless bike-sharing systems ( DBSS ) . Design/methodology/approach – A sample of 374 subjects who had previously experienced smart DBSS was obtained and the partial least squares (PLS) meth...More
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