A transformative supply chain response to COVID-19

Lucie K. Ozanne
Lucie K. Ozanne
Hannah J. Stolze
Hannah J. Stolze

Journal of Service Management, 2020.

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Abstract:

Purpose: This research employs a transformative service lens to examine the role of the supply chain ecosystem in ensuring the health and safety of employees and customers as a well-being outcome during the coronavirus disease of 2019 (COVID-19) pandemic. Design/methodology/approach: This is a conceptual paper examining the response of th...More

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