Multi-Turn Dialogue Generation in E-Commerce Platform with the Context of Historical Dialogue

EMNLP, pp. 1981-1990, 2020.

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Abstract:

As an important research topic, customer service dialogue generation tends to generate generic seller responses by leveraging current dialogue information. In this study, we propose a novel and extensible dialogue generation method by leveraging sellers’ historical dialogue information, which can be both accessible and informative. By uti...More

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