BUSINESS PROCESS MANAGEMENT - NEW RESULTS OF QUANTITATIVE RESEARCH IN CZECH REBUBLIC

Solution to the issue of process management in this article was created from the original results of the quantitative research evaluating aspects of process management in context of company strategies in Czech enterprises which was carried out in 2006 with regard to the extension of its further utilization. Followed by the interest of the professionals in practice the research continued and was re-implemented in 2012, with the interviews completed in 2013. The main goal was to assess how the usage of process management components has changed, as well as the aspects of process management, i.e., comprehensive views and statements on the issues of the management of business processes, namely goals, factors, components, support and benefits of the process management in the Czech Republic. New trends in process control are shown, especially the importance of basic documents in BPM projects, processing internal control documentation and the emergence of new standards in the BPM especially in production companies. To meet the goals of this article a new methodology is proposed for comprehensive processing and evaluation of similar quantitative surveys applicable to analysing the use of process management in enterprises, based not only on descriptive statistics but also cluster analysis and statistical induction methods.